The New York Child Support Debit Card

Way2Go Card® Mastercard®

Visit the Way2Go Portal for information about your Way2Go Card®.

• Use your Way2Go Card® everywhere Mastercard® debit cards are accepted
• Access your child support payments 24 hours a day, 7 days a week
• Access your funds at any Allpoint or MoneyPass® ATM

Questions and answers about the Way2Go Card®

What are the benefits of receiving my child support payments by debit card?

Receiving your child support payments through the Way2Go Card® offers you important benefits:

• No check-cashing fees
• Increased security
• Faster access to your payments
• Flexibility—use the card in stores, online or by phone
• Pay bills in person or online
• Account information and customer service 24 hours a day, 7 days a week

With the Way2Go Card®, you also can transfer funds from the card to your bank account. Log in to the Way2Go Portal (www.GoProgram.com), go to the Services page, and select the "Fund Transfer" option.

When will I start receiving deposits to my card?

Deposits to your Way2Go Card® will begin approximately 12 calendar days after your card is mailed to you if a payment has been made to your child support account.

Please allow two (2) full business days from the disbursement date to access your child support payments on the card.

What free services are included with the card?

There is no fee for any of these services:

• Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
• ATM balance inquiries (all ATMs)
• Declined transactions (ATMs only)
• Withdrawals at all in-network ATMs (Allpoint or MoneyPass®)
• Teller cash access at financial institutions that accept Mastercard® debit cards in the continental United States (limited to available balance only)
• Online, automated, live or international customer service inquiry
• Mobile app: Free download from Apple iTunes® and Google Play™
  • View your balance and transaction history, suspend or reactivate your card, manage alerts, locate an ATM
• Account Alert Service
• Online funds transfer
  • Log in to the Way2Go Portal (www.GoProgram.com), go to the Services page, and select the "Fund Transfer" option.
• Mailed account statement
• Account closure check issuance

What are the fees for using the card?

There are fees for using the card to withdraw money at an out-of-network ATM, for an international cash withdrawal, and for replacing the card, as shown in the following table.

ATM Transaction Fees
ATM withdrawal out-of-network (in the U.S)	$1.35 per transaction
ATM withdrawal International (all ATMs outside the U.S.)	$1.35 per transaction
Other Service Fees
Card Replacement (in the U.S.)	No fee for a standard delivery of 7–10 days
Card Replacement Express Delivery (additional charge)	$18.50 per request
International Transaction Fee	2% of the transaction amount
Inactivity Fee (after 12 months of inactivity)	$1.00 per month

Certain transactions may cause a hold to be placed on your card. Check your Way2Go cardholder letter for details.

How can I avoid paying fees when using my debit card?

Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card.

Avoid using the card to withdraw cash at an out-of-network ATM—one that is not from Allpoint or MoneyPass®. If you withdraw cash at any out-of-network ATM, you will be charged a fee of one dollar and thirty-five cents ($1.35) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).

To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.

There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo in the continental United States.

What if I have questions or problems with my debit card?

If you have questions or problems with your your Way2Go Card®, contact the Way2Go Customer Call Center at 1-844-309-5654 (TTY line for the hearing impaired 711).

What if I can't activate my debit card?

If you are unable to activate your debit card, contact the Way2Go Customer Call Center at 1-844-309-5654 (TTY line for the hearing impaired 711).

Can I get a statement of charges on my debit card?

Yes, you can get a statement from the Go Portal (www.GoProgram.com) or by contacting the Way2Go Customer Call Center at 1-844-309-5654 (TTY line for the hearing impaired 711).

How do I report a lost or stolen debit card?

Contact the Way2Go Customer Call Center at 1-844-309-5654 (TTY line for the hearing impaired 711) and request a replacement card.

What if I haven't received my debit card?

Contact the Way2Go Customer Call Center at 1-844-309-5654 (TTY line for the hearing impaired 711).

 

Way2Go Card® Mastercard® Cardholder Information

Sample Mailer

Card Carrier letter

Fee Information

Full List of Fees

Summary of Fees

Cardholder Agreement

 

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Bank of America Mastercard®

Continue to use your Bank of America debit card until the balance is $0. Spend the full balance by 9/30/2023.

Visit Bank of America's site for information about your Bank of America debit card.