With MoneyGram® you can pay with cash at participating retailers (including CVS and Walmart). You will need the New York Receive Code 14690. The fee is $3.99 for in-person cash payment. Payments process in approximately 2-5 days.

In addition, some local offices may accept cash, checks, and/or money order payments. Contact your local child support office to see whether they accept payments in person.

Payments may be sent electronically through the following online services.

These services charge processing fees, and additional cash advance fees may also be applied to credit card payments.

Please do not send cash. Make your check or money order payable to NYS Child Support Processing Center.

With your check or money order, always include information to identify your payment:

• your full name
• the child support account number(s) or New York Case Identifier(s)
• the county name(s)
• the amount of the payment

If you have more than one account, be sure to include the Case Identifier and county name for each account.

If you have an online account, you can log in and print a payment coupon with your name and Case Identifier or complete and print this coupon (PDF).

Mail your payment and coupon(s) to this address:

NYS Child Support Processing Center
PO Box 15363
Albany, NY 12212-5363

You can ask the court to modify your current obligation amount (with Family Court Form 4-11) based on a "substantial change in circumstances," or if the order was effective on or after October 13, 2010, it may be modified if:

• Three (3) years have passed since the order was entered, last modified or adjusted
• Either party's gross income has changed by fifteen (15) percent or more since the order was entered, last modified or adjusted
• You are incarcerated

The amount that you owe for child support may change based on a cost of living adjustment (COLA).

An order is eligible for COLA when it meets both of the following criteria:

1. The order is at least two (2) years old
2. The sum of the average annual percentage change in the Consumer Price Index for Urban Consumers (CPI-U) is equal to or greater than ten 10 percent

If the cost of living has increased by ten percent or more since the order of support was made or last reviewed, your current obligation amount will increase by the amount of increase in the cost of living. For example, if the cost of living increases by fifteen percent, your current obligation amount will be increased by fifteen percent.

When the noncustodial parent is receiving temporary assistance, the case is not eligible for COLA.

If your case is eligible for a COLA, you will receive a notice in the mail. You can then either request a COLA or file an objection, as the notice will explain.

If you have a new job, you should notify your local child support office immediately.

If you lose your job, you should do the following as soon as possible:

1. Notify your local child support office.
   This step is required by law.
2. Ask the court to review your order for support.
   Job loss does not end your child support obligation, and only a court can change your order. You are still responsible for paying the full court-ordered amount. You may file a modification petition in the family court that issued your order. You can also apply for child support services (PDF) with your local child support agency and request assistance in filing a modification petition.
3. Arrange to make all or part of your support payments on your own.
   Child support payments will be withheld from your unemployment benefits, but before you start receiving unemployment benefits, you will still need to pay your support. Also, if the amount withheld from your unemployment benefits is not enough to pay the full amount of your current obligation, you will need to pay the difference. Log in to create a payment coupon with your name and Case Identifier or complete and print this coupon (PDF).

If your primary employer is sending in the total amount to withhold for your pay cycle, as shown on page 1 of the Income Withholding Order (IWO), you can request that the other IWOs be terminated. A Termination of IWO notice will be sent to each additional employer.

If your primary employer is not sending in the total amount to withhold, then the other employer(s) must comply with the IWO. If the total amount being remitted by all of your employers is greater than total amount to withhold, you can request a refund of the overpayment.

As an alternative to income withholding by your other employers, you can ask your caseworker if you can send in the remaining amount, that is, the difference between the total amount to withhold and the amount remitted by your primary employer.

If the total amount to withhold is not being paid through income withholding, you are responsible for paying the difference. Log in to create a payment coupon with your name and Case Identifier or complete and print this coupon (PDF).

Call 1-888-208-4485 (TTY: 1-866-875-9975). You will need to provide your

• Full name
• Social Security number (SSN)
• Child support account number(s)–New York Case Identifier(s)
• Mailing address

If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

Include your name, SSN, New York Case Identifier(s), and your mailing address. Be sure to sign your request.

To create your online account, you will need your PIN, your Social Security number, and your New York Case Identifier(s). You will also need a valid email address.

To prevent suspension of your driver license or to restore a suspended driver license, a completed Statement of Net Worth (PDF) must be signed, notarized and returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

A copy of the affidavit for tax year 2022 is still available.

To avoid suspension of your driver license, a completed Request…or Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

To challenge interception of your income tax refund, a completed Request for Administrative Review… (PDF) must be filed by the date in the Special Notice.

The Mistake of Fact and/or Exempt Money Claim (PDF) may be completed as instructed in the Notice to Judgment Debtor/Obligor to claim a mistake of fact or that the money is exempt. The completed form should be returned to the SCU that issued the Notice within 15 days from the date the notice was mailed.

The Request for Review of the Additional Amount (PDF) and the Statement of Income and Expenses (PDF) are used to request a review of the additional amount ordered by an Income Withholding for Support notice.

When the request is made for "Custody and Financial Need," both forms must be submitted, and other proof may also be required. You may need to include a copy of a court order to show the children live with you and/or copies of recent State and Federal tax returns, W-2 forms, pay stubs, statements of benefits, etc. Return both completed forms and any other required proof to your local child support office.

When the request is made for "Annual Income Below the Self-Support Reserve," complete only the Request for Review form. Submit the request form and the required proof of income to your local child support office.

To challenge a referral to the NYS Department of Taxation and Finance, a completed Department of Taxation and Finance Challenge (PDF) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.

To challenge the suspension of a state-issued professional, occupational, business, or recreational license, permit, or registration, a completed Claim Form (PDF) must be returned to the Support Collection Unit(SCU) where your child support account is located. Get the address of your local child support office.

The following videos are available on YouTube:

• What You Need to Know about Child Support Hearings and Services, 20 minutes
  Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
• Acknowledgment of Parentage in New York, 11 minutes
  Explains when parentage needs to be acknowledged, what signing a voluntary Acknowledgment of Parentage form means, and who should (or should not) sign this form
• Reconocimiento de paternidad en Nueva York, 11 minutos
  Este video informa a los padres de los beneficios de establecer la paternidad y proporciona información sobre los derechos y las consecuencias vinculadas a la firma de un AOP
• Completing the Acknowledgment of Parentage Form, 9 minutes
  Explains how to complete and file a voluntary Acknowledgment of Parentage form
• Completar el formulario de reconocimiento de paternidad (AOP), 9.5 minutos

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.