Help
NY.gov ID questions
Visit the NY.gov ID questions and answers page or call the Enterprise Help Desk at 1-844-891-1786.
Your child support NY.gov ID username and password are case sensitive. Be sure to type your username and password exactly as you created them.
Site questions
Send an e-mail (nysdcse@otda.ny.gov). Please include your name, daytime phone number, and a description of the problem you experienced.
Error messages or system problems
Send e-mail to technical support (nysdcse@otda.ny.gov). Please include your name, daytime phone number, and a description of the problem you experienced.
Account information
If you have questions about your child support account, please contact your local child support office or call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM.
Most local district offices are open Monday through Friday, 9:00 AM to 4:00 PM. If you call, be ready to give your child support account number(s). If you write, always include your account number(s) in your letter.
If you would like a response by e-mail from your local district office, be sure to include the following information in the body of your message:
- Your name
- Your address
- Your daytime phone number
- Your child support account number
Request a Personal Identification Number (PIN)
To request a PIN, call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM. To verify your identity, you will be asked to provide your name, account number, Social Security number, and address.
If you prefer, you can request a PIN with a letter that includes your name, account number, Social Security number, address and signature. Mail your request to the following address:
Attn: PIN
NYS Child Support
Processing Center
PO Box 15365
Albany NY 12212-5365