New York Child Support Services

Coming Soon

In the coming weeks, the website will have a new look and the secure area will provide additional account-specific information. If you have not set up an online account, you will need your child support Personal Identification Number (PIN). Forgot or lost your PIN? Please contact the New York State Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975) to obtain your PIN.

December 10, 2023, 9:00 AM–1:00 PM

Register now for a free online conference: Learn how to meet your legal obligations to the Child Support Program. Get answers to questions and practical guidance on topics such as reporting new hires and processing income withholding and medical support orders.

This conference is co-sponsored by New York City's Office of Child Support Services and the New York State Division of Child Support Services.

Effective October 28, 2024 the bank account information used to submit child support payments via Electronic Funds Transfer (EFT) to the New York State Child Support Processing Center (NYS CSPC) will be changing. To avoid delays in child support payments reaching their intended recipients, it is critical that payments be directed to the new bank account number beginning October 28, 2024. Additional information will be sent to all current and past electronic payment remitters with the specific new bank account details in late October 2024. Updates and additional information will be posted here as they become available.

Call the Child Support Helpline at 1-888-208-4485 if you need to update your address.

The Child Support Program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing parentage, establishing or modifying support orders, and collecting and distributing child support payments.

Noncustodial Parent New York State Earned Income Credit (NCP EIC)

Have you paid your full annual child support obligation? Do you make less than $46,460 per year? You may qualify for the NCP EIC—up to $1500. For more information, see OTDA Pub-5090.

You can even make extra payments to help you qualify for this credit.

Make a payment

Please do not send cash. We encourage you to use an online payment service or pay by mail.

Check your payments

Log in with your NY.gov ID to check payments or disbursements.

If you do not have a NY.gov ID, you can create a NY.gov ID now.

Update case information

To report a change of address, change of employer, loss or reduction of employment, email your local child support office.

Family Violence

Computer use can be monitored, and usage is impossible to clear completely. If you are afraid your computer use will be monitored, please use a safer computer or call the NYS Domestic and Sexual Violence Hotline at 1-800-942-6906 for assistance.

To immediately leave this site, click the Exit button at the top of this warning.

The New York State Child Support Program is committed to helping survivors of family violence access child support services safely.

Forms

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If the form you need is not available in your language, please call 1-888-208-4485 (TTY: 1-866-875-9975).

Translated forms are available for REFERENCE ONLY. Complete and submit forms in English.

Please email or mail completed forms to your local child support office. Find contact information on the Local Offices page.

Enroll for Child Support Services

Enroll in Direct Deposit

Appeal or avoid an enforcement issue

Going to court?

If you will be attending a court hearing soon, check court information for advice about how you can prepare in advance, what you may experience at the hearing, and how you may need to follow up afterwards.

To see current operating hours and procedures for the Family Court in your county, visit the New York State Unified Court System.

Report enforcement issues

Email your local child support officeRECOMMENDED—or

Call the New York State Child Support Helpline at 1-888-208-4485.