Access Child Support Services Safely
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Safer Access to Child Support Services
- If you cannot safely receive mail at your address from the Child Support Program and the court, the Child Support Program staff can generate and file an Address Confidentiality Affidavit to obtain permission from the court to use an alternate mailing address.
- You can be offered safety options at your local court. These options may include separate entrance/exit times, an escort to or from hearings, the option to appear by video or phone, the presence of court security, and separate waiting areas.
- Your child support case can be coded to keep your personal information confidential.
- Your local Child Support office can provide contact information for local domestic violence resources.
Contact your local child support office with any questions about getting child support services or for more information about safer access to these services.
Family Violence Resources
If you are unsafe at home, reach out to an advocate at any time. Private and secure phone, text or chat services are available 7 days per week, 24 hours per day.
The Address Confidentiality Program (ACP) is a cost-free State program that allows you as a survivor of domestic violence to protect your actual address. You are assigned a substitute address which you can use for receipt of all first-class, registered and certified mail.
Whether you are ready to leave the abuser or not, the NYS Unified Court System provides resources that have free and private help and information.
The abuse of children and families is against the law. Find out how you can report abuse and get domestic abuse support.
The NYC HRA website's Domestic Violence Support page offers access to a wide variety of resources including community based domestic violence services and the Teen Relationship Abuse Prevention Program.