Custodial Parent Services
To EPPICard™ holders:
EPPICard™ holders with a current child support order or arrears owed to them should already have received a new Bank of America debit Mastercard® in the mail. The new Bank of America debit cards began receiving child support payments on June 15, 2017.
Note: As of June 16, 2017, child support debit cards from EPPICard™ issued by Comerica Bank are no longer affiliated with the New York Child Support Program. If your EPPICard™ debit card has a balance, you may continue to use it until the balance is $0.
How do I…?
- Apply for child support services (PDF)
- Request a PIN for an online account
- Set up an online account
- Log in to my online account
- Sign up for Direct Deposit (PDF)
- Get general information about child support and support enforcement
Apply for Child Support Services
Note: Complete and submit only the last 8 pages to your local child support office. The "Information About Child Support Services" section is for your reference and contains important information you need to know and understand about child support enforcement services.
Additional sections of the application may be filled out as needed or printed for your records.
- If you are seeking support from more than one noncustodial parent or putative father for the same child:
Additional Noncustodial Parent or Putative Father section, LDSS-4882B (2 pages)
العربية B; 中文 B; Kreyòl B; Italiano B; 한국어 B; РУССКИЙ B; ESPAÑOL B
- If you are requesting support for more than one child with the same noncustodial parent or putative father:
Additional Child section, LDSS-4882C (2 pages)
العربية C; 中文 C; Kreyòl C; Italiano C; 한국어 C; РУССКИЙ C; ESPAÑOL C
- Information about Child Support Services, LDSS-4882A (6 pages; for your records. Do not submit this section)
العربية A; 中文 A; Kreyòl A; Italiano A; 한국어 A; РУССКИЙ A; ESPAÑOL A
For more information, visit How to Apply.
Request a Personal Identification Number (PIN)
You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
To receive your PIN, you will need to provide your
- Full name
- Social Security number (SSN)
- Child support account number(s)
- Return address
A written request must also include your signature.
General information about child support and support enforcement
The following pages are especially for custodial parents:
Child support videos
Our child support videos open automatically in Windows Media player; click the video title to start. If you need to install the Windows Media player, you can download it from the Microsoft Downloads site.
- What You Need to Know about Child Support Hearings and Services, WMV, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
Court video transcript
Hospital Based Acknowledgment of Paternity, WMV, 16 minutes
Explains when paternity needs to be acknowledged, what signing a voluntary Acknowledgment of Paternity form means to the mother, the father, and the child, and who should (or should not) sign this form
Paternity video transcript
Benefits for working parents
Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.
Annual service fee
Custodial parents may be charged a $25.00 service fee once a year. The fee applies only to parents who have never received assistance through the Temporary Assistance for Needy Families (TANF, formerly Aid to Families with Dependent Children (AFDC)) program, where child support is being paid to the family and more than $500 of support is collected and paid to the family during the federal fiscal year (October 1–September 30). For more information, visit the service fee questions and answers page.