Custodial Parent Services

How do I…?

• Enroll for child support services
• Request a PIN for an online account
• Set up an online account
• Log in to my online account
  • Check my payments
  • Change the e-mail address for my online account
• Change my home or mailing address: Contact your local child support office or call 1-888-208-4485 (TTY: 1-866-875-9975).
• Sign up for Direct Deposit
• Know when to request a Desk Review / Desk Review Request form
• Get a translation for a form
• Get general information about child support services

Enroll for Child Support Services

Use the Child Support Enrollment Form (PDF). Adobe Reader is needed to view the form.

Complete and submit your enrollment form to your local child support office.

For more information, visit How to Apply.

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Request a Personal Identification Number (PIN)

You can request a PIN by phone at 1-888-208-4485 (TTY: 1-866-875-9975). If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

To receive your PIN, you will need to provide your

• Full name
• Social Security number (SSN)
• Child support account number(s)
• Return address

A written request must also include your signature.

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General information about child support services

The following pages are especially for custodial parents:

• Custodial Parent Information
• Support Enforcement (CP)
• Direct Deposit
• Debit Card
• Desk Review

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Child support videos

The following videos are available on YouTube:

• What You Need to Know about Child Support Hearings and Services, 20 minutes
  Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
• Acknowledgment of Parentage in New York, 11 minutes
  Explains when parentage needs to be acknowledged, what signing a voluntary Acknowledgment of Parentage form means, and who should (or should not) sign this form
• Reconocimiento de paternidad en Nueva York, 11 minutos
  Este video informa a los padres de los beneficios de establecer la paternidad y proporciona información sobre los derechos y las consecuencias vinculadas a la firma de un AOP
• Completing the Acknowledgment of Parentage Form, 9 minutes
  Explains how to complete and file a voluntary Acknowledgment of Parentage form
• Completar el formulario de reconocimiento de paternidad (AOP), 9.5 minutos

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Benefits for working parents

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.

Annual service fee

Custodial parents may be charged a service fee once a year. The fee is $35 and applies only when all these conditions are met:

1. The custodial parent has never received assistance through the Temporary Assistance for Needy Families program (TANF).
2. Child support is being paid to the family.
3. More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).

For more information, visit the service fee questions and answers page.