Manage your online account with ID

Important Message about COVID-19

The New York Child Support Program is committed to delivering services to the greatest extent possible through this public health crisis. Visit COVID-19 and Child Support Services in New York State for important updates on essential Child Support Program operations and court activity.

Security upgrade

You will see a new login screen when you access your account through ID.

Bookmarks or favorites links will no longer work.

Request a Personal Identification Number (PIN)

A PIN is required to set up your online child support account.

Call 1-888-208-4485 (TTY: 1-866-875-9975) to request your PIN.

You will need to provide your full name, Social Security number (SSN), child support account number(s), and your mailing address. You can also mail a written request to the following address: Attn: PIN, NYS Child Support Processing Center, PO Box 15365, Albany, NY 12212-5365. A written request must also include your signature.

Create and access your ID account

Create ID

Log in to

Update account

If you do not have a ID, you can create a ID now. You will need your PIN to create your account.

You can also use a ID from another State agency (e.g., MyBenefits, Tax and Finance, Motor Vehicles, etc.) to access your child support account information. Go to the ID Log in page, enter the ID you want to use, and follow the prompts.

Do you want to change the e-mail address or security questions and answers for your ID? Log in to Account Update with your ID username and password. Click Modify Account, make your changes, and click Confirm to save your changes.

For more information, visit the child support ID questions and answers page.

Display problems?

If the site does not display correctly, you may need to clear your browser's Cache, Cookies, and History.

Instructions to clear the cache depend on the browser (in Chrome, Cached images and files; in Internet Explorer, Temporary Internet files). You can usually find these instructions in the browser's Help, Tools, or Options menu.

Recover your username or password

Remember—Your ID password is case sensitive. Be sure to type your username and password exactly as you created them, with the right combination of UPPERCASE and lowercase letters, numbers, or symbols.

Use the "Forgot your Username or Password" link from the ID log-in page.

Unlock your account

If your account is locked, wait at least two hours before you try to log in again. If you cannot log in after two hours, you must reset your password. Use the "Forgot Password" link on the ID page.

If you have other problems or questions about logging in with your ID, call the Enterprise Help Desk at 1-844-891-1786.