Payments FAQ
How do I make payments?
Please do not send cash. You may pay in person (at selected locations), use an online payment service or pay by mail.In person
With MoneyGram® you can pay with cash at participating retailers (including CVS and Walmart). You will need the New York Receive Code 14690. The fee is $3.99 for in-person cash payment. Payments process in approximately 2-5 days.
In addition, some local offices may accept cash, checks, and/or money order payments. Contact your local child support office to see whether they accept payments in person.
Online payment services
Payments may be sent electronically through the following online services.
ChildSupportBillPay New York
- Call 888-877-0450 to make a one-time payment.
- Pay with credit or debit card, Digital Wallet (Visa Checkout, Masterpass™, Amex MOVE), PayPal and PayPal Credit, Venmo, Apple Pay, Samsung Pay, Google Pay.
- There is a 2.90% fee for each transaction (with minimum fee of $4.95).
- To set up recurring payments, register at ChildSupportBillPay New York and pay online with a credit card or debit card.
- Payment processing time: 3 business days.
- Case identifier (e.g., AB12345C1) is required to make a payment.
- Call 888-877-0450 to speak with a customer service representative. Representatives are available from 7:00 AM–7:00 PM Eastern time, Monday–Friday.
ExpertPay
- Call 866-645-6347 to make a phone payment (pre-registration required).
- Pay with credit or debit card, directly from your bank account (direct debit) or with a PayPal account.
- There is a $2.50 one-time registration fee for all payment types.
- There is no transaction fee for direct debit payments.
- The fee for PayPal and credit/debit card payments is 2.95% per transaction (with a maximum service charge of $60).
- Payment processing times depend on the payment method:
- Direct debit: Up to four business days.
- PayPal and Credit/Debit card: Next business day for payments made before 5:00 PM Eastern time.
- Download the ExpertPay℠ App from the Google Play™ store or the iOS App® store to access your ExpertPay℠ account.
- Chat, email or call (800-403-0879) to speak with a customer service representative in English or Spanish from 8:00 AM–8:00 PM Eastern time.
MoneyGram.com
- Pay with a debit or credit card.
- Requires New York Receive Code 14690.
- Fee is $3.99 for online payment.
- Payments process in approximately 2-5 days.
Pay by mail
Please do not send cash. Make your check or money order payable to NYS Child Support Processing Center.
With your check or money order, always include information to identify your payment:
- your full name
- the child support account number(s) or New York Case Identifier(s)
- the county name(s)
- the amount of the payment
Completing your check
This illustration shows a check with the required information. Notice that New York Case Identifier(s), the county, and the amounts for each child support account are listed in the “memo” area of the check. If you have more than one account, be sure to include the information for each account.
If you don't remember your New York Case Identifier(s), you can find it on any notice about your account, as shown below.
Include a payment coupon
If you have an online account, you can log in and print a payment coupon with your name and Case Identifier or complete and print this coupon (PDF).
Mail your payment and coupon(s) to this address:
How can I check my payments?
You can hear payment information through our Voice Response System (VRS) at 800-846-0773. You will need your Social Security number and PIN. The VRS is available 24 hours a day, every day.
To view recent payments, you need an online child support account through NY.gov ID. If you already have an online account, log in now.
To create an account, you will need your PIN, your Social Security number, your New York Case Identifier(s), and a valid email address.
You can also hear payment information through our Child Support Information Line (CSIL) at 800-846-0773. You will need your Social Security number and PIN. The CSIL is available 24 hours a day, every day.
You can request a PIN by phone at 888-208-4485 (TTY: 866-875-9975). You will need to provide your full name, Social Security number (SSN), your New York Case Identifier(s), and your mailing address. The PIN will be mailed to the address provided during the call. The first time you call using the PIN you were provided you will be prompted to create a new PIN for future calls to the CSIL.
What if I don't pay the full amount?
Your child support obligation is ordered by the court. If you don't consistently pay your full child support obligation, you will build up an arrears (past-due) balance. To offset arrears, the amount you need to pay will be increased by 50% of your obligation amount. Depending on how much you owe, you could face a series of enforcement actions. If your income is at or below the Self-Support Reserve, you should contact your local district.
Can the amount I'm required to pay be changed?
Petition to modify current obligation amount
You can ask the court to modify your current obligation amount (with Family Court Form 4-11) based on a "substantial change in circumstances," or if the order was effective on or after October 13, 2010, it may be modified if:
- Three years have passed since the order was entered, last modified, or adjusted
- Either party's gross income has changed by 15 percent or more since the order was entered, last modified, or adjusted
- You are incarcerated
Cost of living adjustment (COLA)
The amount that you owe for child support may change based on a cost of living adjustment (COLA).
An order is eligible for COLA when it meets both of the following criteria:
- The order is at least two years old
- The sum of the average annual percentage change in the Consumer Price Index for Urban Consumers (CPI-U) is equal to or greater than 10 percent
If the cost of living has increased by 10 percent or more since the order of support was made or last reviewed, your current obligation amount will increase by the amount of increase in the cost of living. For example, if the cost of living increases by fifteen percent, your current obligation amount will be increased by fifteen percent.
If your case is eligible for a COLA, you will receive a notice in the mail. You can then either request a COLA or file an objection, as the notice will explain.
Frequently Asked Questions (FAQ) about Direct Deposit
How can I receive my child support payments?
You may receive payments through the New York Child Support Debit Card or through Direct Deposit.
If you would like Direct Deposit instead of the New York Child Support Debit Card, complete, sign and return the enrollment form to the address shown on the form.
Translations of the form in several languages are available for REFERENCE ONLY. Complete and submit the form in English.
If maintaining an account for Direct Deposit or using the New York Child Support Debit Card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address:
NYS Child Support Processing Center
PO Box 15367
Albany, NY 12212-5367
If you do nothing, you will receive your support payments via the New York Child Support Debit Card.
Will I be notified if my request for Direct Deposit has been accepted or rejected?
It will take approximately five days for your Direct Deposit enrollment form to be processed. If your request has been accepted, Direct Deposit to your account may occur approximately 10 days from receipt of the enrollment form, or may not occur until your next child support payment is made, whichever occurs later.
You will receive a letter notifying you if your request for Direct Deposit has been rejected, and the reason will be explained so that you can resubmit your request for Direct Deposit.
Are all child support payments eligible for Direct Deposit?
No. Only child support payments collected by a Support Collection Unit for individuals who do not receive public assistance or Safety Net Assistance are eligible for Direct Deposit.
Child support payments collected for individuals who receive public assistance or Safety Net Assistance are not eligible for Direct Deposit.
Also, direct deposits cannot be made to foreign financial institutions or to a trust account to benefit another.
Is Direct Deposit safe?
Direct Deposit of payments is very safe because the process is strictly controlled by banking regulators.
How soon is the deposit made?
In most cases, Direct Deposit of your payments will occur within two business days of receipt by the Support Collection Unit.
How do I know that the Direct Deposit was completed?
First, contact your financial institution to confirm that a Direct Deposit was completed.
If your financial institution has no record of the deposit and more than two business days have passed, call the Child Support Helpline at 888-208-4485 (TTY: 866-875-9975).
Will I consistently receive payments?
Direct Deposit occurs only after the noncustodial parent makes a payment to the Support Collection Unit (SCU). As long as payments are received by the SCU, the payments will be deposited in a timely manner.
Can Direct Deposit of child support payments be made to any bank or financial institution?
No. Direct Deposits can be made only to checking or savings accounts at a bank or other financial institution that is a member of the Automated Clearing House (ACH) and only to financial institutions within the United States.
Can I split my Direct Deposit and place some funds in checking and the balance in savings?
No. You must Direct Deposit the entire amount into either a checking or a savings account. Some financial institutions allow customers to transfer funds between accounts; check with your financial institution.
What if I change banks?
Before you change the financial institution that receives your Direct Deposit, you should verify that the new financial institution is a member of the Automated Clearing House (ACH). If it is not, Direct Deposit cannot be completed.
If the new financial institution is a member of the ACH, complete a Direct Deposit enrollment form. Note: The "Bank Information" section must be completed and signed by a representative of the new financial institution.
Translations of the form in several languages are available for REFERENCE ONLY. Complete and submit the form in English.
Sign and return the form with your new account information to the address provided on the form.
Can I cancel Direct Deposit?
Yes, Direct Deposit of your funds can be cancelled at any time. To cancel Direct Deposit, complete a Direct Deposit cancellation form. You can also call the Child Support Helpline at 888-208-4485 (TTY: 866-875-9975) and request a cancellation form.
When you fill out the cancellation form, be sure to include your bank Account Number and the Routing Transit Number. Sign the form and send it to the address provided on the form. When we receive your request for cancellation, your direct deposit will be cancelled within seven days.
What if I close my bank account before my request for cancellation takes effect?
Contact your financial institution.
Some financial institutions will process Direct Deposits to closed accounts for a period of up to 30 days. Others may return your deposit to your Support Collection Unit. If a deposit is returned, you will receive your child support payment by check to your address on file until a new enrollment form is received and accepted for Direct Deposit.
What if I receive support from more than one noncustodial parent? How does Direct Deposit work then?
If you are receiving payments on more than one case, you will have to submit a separate enrollment form for each case. Be sure to include the New York Case Identifier and the county name for each case (at the top of the enrollment form).
How do I know if my payment has been received by the Support Collection Unit?
To check payment status, you can view your account online or call the Child Support Information Line at 800-846-0773, a toll-free, 24-hour-a-day, seven-days-a-week service.
In order to access payment and disbursement information, you must provide a Personal Identification Number (PIN) and your Social Security number. If you need a PIN, or if you have forgotten or lost your PIN, you can request one by phone at 888-208-4485 (TTY: 866-875-9975), or send a signed request to the following address:
Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
Please include your Social Security number, New York Case Identifier(s), and your address with your signed request.
Questions and answers about the Way2Go Card®
What are the benefits of receiving my child support payments by debit card?
Receiving your child support payments through the Way2Go Card® offers you important benefits:
- No check-cashing fees
- Increased security
- Faster access to your payments
- Flexibility—use the card in stores, online or by phone
- Pay bills in person or online
- Account information and customer service 24 hours a day, 7 days a week
When will I start receiving deposits to my card?
Deposits to your Way2Go Card® will begin approximately 12 calendar days after your card is mailed to you if a payment has been made to your child support account.
Please allow two full business days from the disbursement date to access your child support payments on the card.
What free services are included with the card?
There is no fee for any of these services:
- Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
- ATM balance inquiries (all ATMs)
- Declined transactions (ATMs only)
- Withdrawals at all in-network ATMs (Allpoint or MoneyPass®)
- Teller cash access at financial institutions that accept Mastercard® debit cards in the continental United States (limited to available balance only)
- Online, automated, live or international customer service inquiry
- Mobile app: Free download from Apple App Store® and Google Play™
- View your balance and transaction history, suspend or reactivate your card, manage alerts, locate an ATM
- Account Alert Service
- Online funds transfer
- Log in to the Way2Go Portal (www.GoProgram.com), go to the Services page, and select the “Fund Transfer” option
- Mailed account statement
- Account closure check issuance
What are the fees for using the card?
There are fees for using the card to withdraw money at an out-of-network ATM, for an international cash withdrawal, and for replacing the card, as shown in the following table.
| ATM Transaction Fees | |
| ATM withdrawal out-of-network (in the U.S.) | $1.35 per transaction |
| ATM withdrawal International (all ATMs outside the U.S.) | $1.35 per transaction |
| Other Service Fees | |
| Card Replacement (in the U.S.) | No fee for a standard delivery of 7–10 days |
| Card Replacement Express Delivery (additional charge) | $18.50 per request |
| International Transaction Fee | 2% of the transaction amount |
| Inactivity Fee (after 12 months of inactivity) | $1.00 per month |
How can I avoid paying fees when using my debit card?
Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card.
Avoid using the card to withdraw cash at an out-of-network ATM—one that is not from Allpoint or MoneyPass®. If you withdraw cash at any out-of-network ATM, you will be charged a fee of one dollar and thirty-five cents ($1.35) per transaction. Out-of-network ATMs may impose an additional “convenience fee” or “surcharge fee” for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).
To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose “debit” when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.
There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo in the continental United States.
What if I have questions or problems with my debit card?
If you have questions or problems with your your Way2Go Card®, contact the Way2Go Customer Call Center at 844-309-5654 (TTY line for the hearing impaired 711).
What if I can't activate my debit card?
If you are unable to activate your debit card, contact the Way2Go Customer Call Center at 844-309-5654 (TTY line for the hearing impaired 711).
Can I get a statement of charges on my debit card?
Yes, you can get a statement from the Way2Go Portal (www.GoProgram.com) or by contacting the Way2Go Customer Call Center at 844-309-5654 (TTY line for the hearing impaired 711).
How do I report a lost or stolen debit card?
Contact the Way2Go Customer Call Center at 844-309-5654 (TTY line for the hearing impaired 711) and request a replacement card.
What if I haven't received my debit card?
Contact the Way2Go Customer Call Center at 844-309-5654 (TTY line for the hearing impaired 711).