Online Account Overview
When you are logged in to your online account, you can view payment information, create, and save account statements, email your local district office, and update your own contact information.
The information you will see depends on whether you are paying or receiving support.
All individuals with a registered online account can view the dates and amounts of payments. Users can also create and save a Payment History, a Support Obligation Summary, or a statement that combines these. Everyone with an online account can email their local child support office directly.
| Receiving Support | Paying Support |
|---|---|
| Payments | Payments |
| Disbursements | Account statements |
| Account statements | Payment coupon |
| Monthly Notice | Email local district offices |
| Email local district offices |
You'll need a Personal Identification Number (PIN)
A 5-digit child support PIN is required to set up your online child support account. This PIN is automatically assigned when your child support account is opened and mailed to you in an official notice from the NYS Child Support Processing Center. You cannot reset or change this PIN.
If you do not have the official notice with your PIN, call 888-208-4485 (TTY: 866-875-9975) to have it mailed to you. (For security purposes your PIN cannot be provided to you over the phone.)
You will need to verify your identity with your full name, Social Security number (SSN), New York Case identifier(s) and your mailing address. You can also mail a written request to the following address: Attn: PIN, NYS Child Support Processing Center, PO Box 15365, Albany, NY 12212-5365. A written request must also include your signature.
Create or link a NY.gov ID to your child support account
Create a new NY.gov ID
Go to NY.gov ID Personal Account Self Registration. You must have a valid email address to complete the process.
Link an existing NY.gov ID
Only one NY.gov ID can be linked to your child support account(s). You will log in to NY.gov though this specific link that requires you to verify your Social Security Number (SSN). You will then need to provide the 5-digit PIN for your New York Case identifier(s).