COVID-19 and Child Support Services in New York State

The New York Child Support Program is committed to delivering services to the greatest extent possible through this public health crisis. Many local offices have limited staff or staggered schedules. We strongly encourage you to limit person-to-person contact by using the options listed below:

Make a payment

Please do not send cash. We encourage you to use an online payment service or pay by mail.

Apply for child support services

Complete an Application for Child Support Services (a fillable PDF).

Request relief from enforcement

Complete and return the appropriate form:

Many of these forms are fillable. To complete them with a mobile device, you may need an additional app, and free versions are available. Try searching for "app to fill out pdf" to find an appropriate version for your device.

Submit completed forms

Please email or mail completed forms to your local child support office. Find contact information on the Local Offices page.

Court information

Courts in all regions are now accepting petitions for child support matters and are holding hearings for child support matters either virtually or in-person. If you need to file a petition in a new or existing child support matter, we encourage you to visit the New York State Unified Court System for more information on current operating hours and procedures for the Family Court in your county and how to contact the court. Note that at this time visitors to any Unified Court System facility will be required to submit to temperature screening and questioning upon entering the building before going through security.

For more specific information about how to file petitions electronically, contact your county Family Court. Visit the New York State Unified Court System for contact information for your county's Family Court. For more information about filing a modification or violation petition, see Support Modification.

In New York City: You may now file support and modification petitions, motions, and requests using the Electronic Document Delivery System (EDDS). More information about EDDS is available from New York City Family Court. If you need assistance or have additional questions, contact the Family Court for your borough.

Update case information

To report a change of address, change of employer, loss or reduction of employment, email your local child support office. Find contact information on the Local Offices page.

Access your account online

Log in with your ID account to check payments or disbursements.

If you do not have a ID, you can create a ID now.

Apply for Direct Deposit

Complete and submit a Direct Deposit Enrollment Form. For more information, see the Direct Deposit page.

Report or resolve enforcement issues

Email your local child support officeRECOMMENDED—or

Call the New York State Child Support Helpline at 1-888-208-4485. Please note you may experience longer than normal wait times to speak with a representative and may be asked to call back.

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